Shipping policy
Last updated: September 14, 2026
Where we ship
Resilio offers shipping throughout the United States. International shipping is not currently available.
Shipping and sales tax
Resilio covers outbound shipping for U.S. orders, including one-time purchases and subscription shipments. Applicable sales tax is calculated at checkout and paid by the customer. Prices are shown in U.S. dollars unless otherwise indicated.
Availability and dispatch
Check the product page for current availability and any stated estimated shipping window before ordering. Sold-out products cannot be ordered. Joining an availability notification list does not reserve stock, place an order, or authorize a charge.
R1 is currently a pre-order preview. Its estimated shipping window has not yet been confirmed, and paid pre-orders are not open. A confirmed estimated shipping window will be displayed before paid pre-orders become available.
In-stock order processing and transit
When a product is in stock and available to order, orders ship within 2 business days. Delivery within the United States typically takes 3–5 business days after dispatch. Processing and transit times are counted separately.
Business days are Monday through Friday, excluding U.S. public holidays. Our daily order cutoff is 2:00 p.m. Pacific Time. Orders placed after the cutoff, on weekends, or on U.S. public holidays begin processing on the next business day. These standard in-stock timelines do not replace a separate pre-order shipping window stated on a product page.
Tracking and delivery
When an order ships, we will send a shipping confirmation with tracking information when available. Any delivery estimate depends on the destination and carrier; it is not a guaranteed arrival date. If there is a delay, contact hello@resiliolife.com for help.
If we cannot ship within an estimated window stated when you ordered, we will contact you with an updated estimate and cancellation/refund options, and obtain any delay consent required by applicable law. We will not treat an indefinite delay as permission to hold your payment.
Address changes and delivery problems
Please check your shipping address before submitting an order. Contact us promptly if you need to change it; changes may not be possible after dispatch. If a package is missing, damaged, or contains an incorrect item, send us your order number and the relevant details so we can investigate and help resolve the issue.
For cancellation and return conditions, see our Returns & Refunds policy.